1. How authentic is this portal?

 Htcepp is a portal run by Newtel for Employee purchase program in association with HTC as their online partners. This is the only official channel  for online corporate purchases. The products on this site are genuine with  full warranty from authorized HTC service centers.

2. Why should I buy from this site? 

This is the exclusive HTC site for benefit of employees to buy latest HTC Smartphones and devices under employee purchase program.  This site also provides hassel free direct deals.

3.What is EPP Program?

HTC Employee Purchase Program is exclusively for the Corporates in India with attractive discounts on all HTC models. The site enables the corporate employees to buy the best Smart Phones under Bring Your Own Device (BYOD) schemes run by most companies. The htcepp program offers several exclusive benefits wherein the latest HTC devices are preferentially available to employees at best discounts over Market Operating Price.

4.What are the benefits?

  •          Latest HTC devices preferentially available at best discounts on Market Operating Price.
  •          Direct company sale with 1 year Manufacturer Warranty
  •          Option of 6,12 and 24 months EMIs on all leading Credit Cards
  •          Free Delivery across the country within 2-3 Working Days
  •          No hidded costs or charges.

5.How do I buy?

You need to enroll yourself with your official mail ID for availing these discounts. For this we need to whitelist your company in our system and then you will be able to register.

For Whitelisting your company please write to us at htcepp@newtel.in

 

6.What do I get?

You get exciting deals on all trending HTC devices

 

7.I liked the deals,how do I get it?

Deals are available under employee benefit program on specific HTC products.

8.Is sharing my official ID safe?

Yes,sharing your official ID will not cause any problem. We would just use it to validate you as a corporate to avail these exclusive discounts.

Please restrict your credentials so as to avoid any misuse of this offers. There is a limit of purchasing 3 devices per year per login ID.

 

9.Why I should login?

As these offers are restricted to corporate customers for employee engagement, logging in with your official mail Id is essential to authenticate your identity.

10.How to register and login?

You need to register with you official mail ID. For this we need to whitelist your company in our system and then you will be able to register.

For Whitelisting your company please write to us at htcepp@newtel.in

 

11.Rules for registration?

The company to be registered must be a corporate and each individual must have a corporate unique mail ID.

The Individual can register with his corporate mail ID.

Each employee can buy a maximum of 3 devices per calendar  year.

 

12.Payment options and process?

We have a very easy and smooth payment options.EMI facility is available with all major banks and a hassle free upfront or EMI payments can be done.

EMI plan is available on select bank credit cards only or as mentioned in the EMI payment section. Conversion of customer’s transaction amount into EMI solely depends on Customers’ bank criteria and decision.

 

 13.Fullfilment methods and procedure?

Once the registration is done and the customer does a transaction for the device the order will be confirmed through a confirmation mail from HTCEPP. After this the device will be delivered to the customer at his doorstep in 4-7 working days.

 

14.Delivery Issues

 In the event that a non – delivery occurs on account of a mistake by Customer (i.e. wrong billing name or address ) the Company or Partner shall not liable or responsible for the non delivery of Products and Customer shall have to pay extra cost towards re-delivery of the Products.

The Customer is hereby informed that unless otherwise stated, Products & Services offered on the Website are inclusive of taxes. Note: The Governement taxes on Interest are extra. Shipments to Bhubaneswar, Guwahati, Patna, Ranchi attract entry/ road tax as applicable. This is payable by customer to the State Government. After obtaining relevant permit only Partner can ship the product to customer. The delivery time lines will not be applicable for these locations.

Partner will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. The Company is not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services. The Partner shall not be liable or responsible if delivery of the Products is delayed or fails on account of incomplete or incorrect information provided by or on behalf of the Customer and expressly disclaims any and all liabilities in this connection.

 

15.Service and warranty?

All HTC devices come with a 1 year manufacturer warranty on the device and a 6 month warranty on the In-box accessories.

There is a 14 day replacement available for any genuine device issues that are certified by any HTC service center.

16.Refunds and Returns?

 Partner offers 30 days replacement guarantee for all products sold through Website, under certain conditions as mentioned herein. Customers shall notify Partner of any damage or defect within 48 hours from the date of receipt of delivery of the Products on the customer care number and email (htcepp@newtel.in) specified in the Website. Partner will replace the defective product as per the returns policy. If any orders are cancelled by you after order on website and/or procurement, but before being shipped by Partner, then you will be charged restocking and/or cancellation fee applicable as per the product category. All the orders will attract a restocking and/or cancellation fee of 3% of the order value. Refund will be made via same mode after deducting such restocking and/or cancellation fee as applicable within 7-10 working days.

No refunds will be applicable if the customer cancels after the order is shipped.